VT Auto Shop Return Policy

Country Apply: United States, United Kingdom, Australia, Canada

This Return Policy governs VT Auto Shop acceptance of returns.

Time to return product: 30 days from delivery date

Extension of time to return product: within 45 days from delivery date Apply From 25-8-2023 to 25-8-2024

How can customers return products?

Customer can return product by sending email to vovantien099@gmail.com

How will the customer receive the return label?

Customer can receive the return label In case the customer is not satisfied and in case defective products by dowload and print the label from email vovantien099@gmail.com

The product condition for which you allow returns?

New product can be return

Proof of Purchase

With Proof of Purchase

Return or exchange any item with original purchase receipt within 45 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied. Items returned for warranty may be exchanged or refunded at our discretion. Credit will be issued to the same card used for purchase; card must be present at time of return.

Without Proof of Purchase

Return or exchange of NEW items (original condition and packaging, unopened and uninstalled, including all original materials supplied with the item) without proof of purchase may be made in exchange for an VT Auto Shop Merchandise Credit Card. No CASH refunds will be issued. These returns will be processed at the lowest selling price of the item in the last 45 days.

Conditions

Some merchandise, including opened gaskets and ELECTRICAL/ELECTRONIC GOODS are non-refundable. Third party or other outsourced merchandise, including certain Special Order, Commercial Tools and equipment are all subject to a 15% re-stocking fee. Shipping costs are non-refundable. Clearance and “AS IS” merchandise are non-refundable.
VT Auto Shop reserves the right to limit returns or exchanges at any time, for any reason. VT Auto Shop reserves the right to require a valid photo ID that will be recorded at the time of return. Applicable information from your ID will be retained, subject to applicable Federal, State, and Local laws, in a company-wide database of customer return activity that VT Auto Shop and its affiliates use to authorize returns. We accept the following IDs for returns: Driver’s License, State ID, Military ID, Permanent Resident Card or Border Crossing Card.

Non-Returnable Items

The list below provides a high-level list of merchandise that is classified as non-returnable per our Return Policy. Some parts may be denied return because they share the same categorization as their electrical counterparts (i.e. fuel pumps). In these cases, the Team Member may override the denial and process the return. This list represents most but not necessarily all of the non-returnable parts. See your local store team member for assistance
4WD Switches, ABS Speed Sensors, AC, Heater Switches, Air Injection Valves, Temperature Sensors, Blower Motor Resistors, Blower Switches, Camshaft Position Sensors, Crankshaft Sensors, Carburetors, Combination Switch Connectors, Engine Computers, Coolant Temperature Sensors, Cruise Control Relay, , Variable Valve Timing Actuators,

Core Returns

All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition Credit WILL NOT be applied until the part is received. Fluids must always be drained. Please refer to our Core Charge Policy for more information.

Warranty Returns

The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. Please refer to our Limited Warranty Policy for specific details.

Obtaining an Online Receipt

You can find a copy of your receipt in your Order Confirmation email as well as in the “Your Order Status” section of Your Account. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care at 1-877-ADVANCE (238-2623).

Returning Online Purchases to an VT Auto Shop

Online purchases can be returned to any VT Auto Shop within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order. Shipping and handling charges are not refundable except in case of returns due to our error. Whether you’re in search of batteries for cars, brake pads and shoes, brake rotors, oil filters, or motor oil, we’ve got you covered.

How much will the customer have to pay for return shipping: Actual cost to ship the returned item